Dissatisfied Customer. Serenata Flowers Reviews. Flowers for my friend I took advantage of an Amazon local voucher to send a bouquet to my old friend who is receiving treatment for breast cancer. Let’s talk flowers. \r\nThankfully she got them and she loved them, the parcel made her day! Even the CEOs office ignore you. © 2021 Trustpilot A/S. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. All flowers will include a gift card with words of your choice, and you can find ideas for wording on their website: www.serenataflowers.com. Strengthen your review by uploading photos & videos. Belgian Chocolate Review from Serenata Flowers. Don’t you think one should know the about Serenata flowers? Initial Serenata Flowers complaints should be directed to their team directly. Very pleased with price, quality and service. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Efficient and timely delivery to a remote address - left in a secure place as per instructions!The recipient was thrilled with the quality of the flowers chosen ! A very satisfied customer! “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. So thank you. I visited the site during work so I got distracted before completing my purchase and was met with an email of a sad little puppy with a flower in his mouth and some well-thought wording which instantly brought me back to the site. 5,465 Reviews | 4.0 Rating Visit Site Reviews Reviews Vouchers Vouchers Deals Deals Trust Score Trust Questions & Answers Q&A. I paid a ridiculous amount of money for it, including the specific delivery window. * One or more of these files was not uploaded due to an invalid file type. Please, Trustpilot, do ensure that channels of complaint are available at Serenata. Beautiful bouquet delivered to a friend who has been recently widowed ..she was thrilled with the flowers and I was happy with the reliable delivery & service. Serenata Flowers Reviews. 2,461 reviews for Serenata, 3.9 stars: “I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Would you like to add a photos or videos? I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. ORDER FLOWERS ONLINE IN UK. The recipient was delighted with the flowers and it is great to find a company that delivers 7 days a week as it brightens up these unprecedented times when someone has a birthday they cannot celebrate. I am absolutely disgusted with the delivery I have received from your company this evening.I have ordered some £40 flowers from yourself to send to my mum after losing a very important family member, and came to you as I wanted presentation and to make the person aware that they was in our thoughts at this sad time.For them to arrive.. not even made up, and just shoved in a box which may I add came all squashed like there has been no effort put in. I've received my 3 dead/broken/ pack upside-down flowers today! Instead I was informed that my friend received her flowers via email. Flowers were delivered in the time slot given and were well packaged. We went out walking and on return there were the flowers looking lovely in our room. When I finally got through to someone on Messenger I dealt with N who not only sent standard responses he never even acknowledged why this was especially upsetting. Will definitely be using you again in the future and recommending! My friend telephoned when the flowers had been delivered and was absolutely delighted with them. Lovely selection of flowers,well priced and delivered on time by courier DPD, would highly recommend. Real reviews from real people. They arrived on 23rd December and comprised a couple of sprays of daisy-type flowers, three rather sad white carnations (one without head) and a branch of silver foliage. Very pleased with the flowers though. But I fully enjoyed my experience of purchasing flowers from your site - I did it to make my sister's day, but you made mine! Serenata Flowers offers next-day delivery for orders placed as late at 10pm the night before, which makes them a good last-minute option for hurried buyers. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Rating: 4.5/5. Thank you Serenta \ud83d\ude42", "Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! Thank you so much for your kind words, we appreciate you taking your time to leave this review. My flowers look lovely and I will certainly be using Serenata in the future. Arrived on time and looked as described. This is totally unacceptable. My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. Won’t use them ever again. The bouquet got to my daughter a day late and not anything like the order. I received some serenata flowers this morning of my daughter which are beautiful and have really cheered me up , I always use serenata flowers my self as they are always fresh and have so many different flowers and styles for every occasion. Service deplorable. Have purchased flowers 4 times over the last few months from Serenata Flowers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. These were a birthday gift. | Read 162,721-162,740 Reviews out of 170,825 I have never used Serenata Flowers before. Do you agree with SerenataFlowers.com’s 4-star rating? Thank you Serenata flowers, for the beautiful bouquet of flowers you sent to my sister in law and brother for their Annivrsary.They were over the moon with their gift.Can't thank you enough for great service you provided. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Furious. Recipient delighted. Would definitely recommend Serenata flowers.\r\nILLUSTRATION NUMBER:1951444\r\n\r\n\r\n\r\n\r\n\r\n", "Happy as Larry \r\nCould not be \r\nHappier", "I have used Serenta twice now. The Serenata Flowers team had to overcome few obstacles before they delivered my present but did so without my assistance and using their own resources and wits. Delivery and ordering has always been efficient and timely. Leave this blank if you'd like to publish your review anonymously. Thank you for making my future sister-in law birthday that little bit special. You've already flagged this. My cousin loved the flowers sent to cheer her up as she is not well.she said they were beautiful and smelt gorgeous. What services or products do Serenata Flowers offer? ", "Booked flowers in advance to be delivered to hotel in Lakedistrict we were booked for weekend break for 45th wedding anniversary. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Recipient was delighted. It’s lovely to answer a knock on the door and to be presented with flowers. Find out why our readers gave it an average of 1.4 stars and see how it compares to the other 26 UK Flower Delivery Services we've reviewed. However, I received flowers via Serenata from my brother and the quality was poor. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. Tell us about your experience with Serenata Flowers: Your name: Your email address: » View 146 Vouchers for Serenata Flowers « My recent order promised for delivery on 2 January 2020 has still not been delivered (today is 9 Jan) and automatic responses to my emails of complaint say only that the order is "assigned to production". At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. Excellent roses delivered on a Sunday (as asked) plus very good chocolates. "Very happy with delivery\r\nUpdates on websites\r\nBeautiful Rose plants", "Website - easy to use, all the information I needed.\r\nPrice - fantastic value for the bouquet I ordered - lovely flowers\r\nCommunication - this was by far the icing on the cake. Serenade serenata. Lilies were mostly in bud but blooms coming out day by day and very fragrant. You will be contacted by email to verify your review. What makes it even worse is I recommend this company to my parents and sadly both times have been more than damaged. Excellent website easy to use and very competitive prices. Your browser does not support embedded videos. If I could give 0 stars I would. \r\nMy only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. I can find NO WAY to contact Serenata except for this immediate and automatic email response. Easy ordering process, good communication, and the recipient was overjoyed with her flowers! However, ordered 2 bouquets of flowers over past week priced at £24.99 each for two different friends and have to say the quality was very poor. Serenata Flowers has collected 5506 reviews with an average score of 3.54. All of the emails and notifications I received were humorous and well-written and the emotional sentiments and phrasing worked (or maybe I'm just a soppy sod!) Help future customers by talking about customer service, price, delivery, returns & refunds. The flowers looked a bit tired to be honest and didn’t look as nice as the picture on the website. Major grievance. Flowers delivered and absolutely bashed and destroyed. There are 3335 customers that Serenata Flowers, rating them as good. It’s the nicest feeling. My sister who lives no where near me has had exactly the same experience! I had to telephone her to let her know her flowers were on the step outside the front door. Check out what 170,825 people have written so far, and share your own experience. Serenata Flowers Gordon McKenzie 3 reviews. Everything was great except the flowers that turned up seemed to only be half of what was in the picture. Highly recommend. Serenata’s homepage is unfortunately crowded with too much information, and between the search menus on the left, bouquets for sale in the middle, customers’ reviews on the right, and dense information about the terms and conditions at the bottom, there is hardly any screen space left to showcase the flowers themselves. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. They arrived fresh, well packaged and in beautiful condition. All rights reserved. GB. Today’s flowers came from Serenata Flowers the Twilight Bouquet. I am very angry. Delivered on my chosen day (which was a Sunday). I have used Serenata numerous times and have never been disappointed and flowers have always been delivered on time without any problems. Serenata Flowers Review. I love them. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I feel powerless to challenge such treatment and I am astounded to learn, since reading reviews, that bad customer care seems to be a hallmark of Serenata. Serenata Flowers Valentine’s Day flowers start from £19.99 (with FREE delivery). Kind regards, Allan Thomson. The customer service could be improved by the delivery person knocking on the door or ringing the bell. Kind Regards Well done and thank you. I cannot express how disgusted I am with this, after paying so much for them.. when I could of gone and got them from a supermarket and received better presentation.Also, I understand that delays may happen due to the current situation but I paid 9.99 for them to be delivered before 10:30 am.. they arrived at 17:00. Who is giving this company such high marks! My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Reply. There are currently 47 customer review posted about Serenata Flowers. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Gutted as this was birthday present for my Nan. Read our user reviews of Serenata Flowers. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. Flowers were delivered a day late ... Read the reviews before you buy as unfortunately I didn't. Chocs a bit ordinary - just a box of Roses that you can get in the supermarket. I will use the company again. I paid a ridiculous amount of money for it, including the specific delivery window. Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! Find out what genuine customers have said about serenataflowers.com. Visit Serenata Flowers. ". We need your email address to verify that your review is genuine. Flowers were in good condition and all opened up beautifully. Glasgow “All leaves and miserable half-dead flowers” Written on: 08/04/2019 by Upton1964 (1 review written) Seranata Flowers: Mother's Day flowers for £40 - arrived in a grand box but turned on to be mostly leaves - with a few miserable roses, chrysanthemums - which looked half-dead - 3 of the rose heads fell off as soon as they were opened - as described by my mum. I have spent almost £30 and their is no recourse to rectify this situation....except perhaps via this post, if it is read and acted upon. Always use Serenta flowers. The flowers your company supplied were, according to the friends who received them, very acceptable. The flowers inside were lovely, Only the latest review will count in the company's TrustScore. Flowers not delivered and no way to get a response from Serenata. Write A Review (It only takes 30 seconds!) Every year I use serenata flowers to send flowers and plants to my folks in the uk and every year my folks are really happy and also delivery is always on time. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. We are delighted to hear that you can get in the supermarket to... Late... Read the reviews before you buy as unfortunately i did n't there 3335... To telephone her to let her know her flowers were delivered in the.. 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