I have purchased my last purse from this company. :(. Another thing was when the purchase happened, my family and I was on our way home from Niagara Falls, Canada. And he says I have to pay $210 for the repair. They said they have several pictures of "markings" on the bag where it was used. Find your next job in the luxury and fashion industry. LV is the worst brand and customer service is sooooo bad. . The sales woman packed it and it went directly from the trunk of my SUV to my house without ever going outside. I think for now I've had enough and will not purchase a LV bag again. My husband got me a purse for my birthday, after 10 weeks the gold had come off and it was silver.. i returned it to the store and was told by the manager it was terrible. Shame on you calling yourself a luxury brand, and your customer service even told me this happens once in awhile either the delivery person is lazy and just leaves it or steals it themselves or a neighbor. When was the LVMH group founded? Client Services, Manager; Contact Information. I am appalled! Has anyone else had this problem?? They are not all "cracked up" to what they're suppose to be. And 80% of that impact originates with our stores. Wear and tear on $800-to infinity price bags is a disgrace. They make us run around the whole store showing the product for an hour and then take off when we have gone to the back to ¨fetch¨ something.It is the simpler people and even casual/austere customers who spend obscene amounts of cash and are the nicest. I love my bag, period. For the amount of money you spend on their products, it's ridiculous! Janee00I puchased a pocetbook and wallet from the Louis Vuitton Store in the amount of $2,594.40 that was charged in the Las Vegas store on 9/10/11 for my Honeymoon and birthday. He asked if I wanted something else, and I stated No, I just want my refund back, Jeffrey then stated that it had passed the 14 day policy for a full refund, I told him that I was not aware of the 14 day and that I was told that I have 30 days to return the boots. It's been a few days already and I've been calling the person I spoke with from the store but never called me back. I have alot of friends and coworkers who will now never buy a LV bag either. In regards of pricing, you have to pay for the labor(its not made like how walmart does it, these are skilled craftsmen/craftswomen that take good care in making these products perfection), materials, brand equity, design, profit, and the history (maybe there are more factors, but this is some). I'm sure you can't even afford a Louis Vuitton. My experience has been ruined. Customer loyalty doesnt mean crap to them. WORST CUSTOMER SERVICE EVER!!! Maybe they thought I cannot afford to buy their very expensive products!These are the things that they should have improved and done in that store:1) Assign a staff in each corner to watch and stop customers when checking the purses and the prices.2) Put a door so that customers know which part of the store is off limits or better put a "DO NOT TOUCH" sign!3) The store manager needs to be retrained so that he knows the right words to tell the customers when they complained (DO NOT USE THAT REASON AGAIN! This company will not last very long. If we are treated like shit we will not be splendid with the customers, that is just plain human reaction. They are liars. I will be reaching out to the manager tomorrow, but I do not have high hopes. I would not normally write to you because of this, but she had stated this in front of other customer. 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